FAQs

Frequently Asked Questions.
Here are some common questions about Locale and the portal.

If you have any other questions, please get in touch.

I like what you do, what happens next?

After you’ve got in contact with us we’ll call you and introduce ourselves. If appropriate we’ll set up a meeting to best understand where we can help you and explain what our system can do you for you. We can also give you access to our demo site so you can get to grips with the portal and have a look around before we meet.


Can we use our own branding on the portal?

Yes – our portals can be customised to match your branding, including specific colours and logos. When we hand over the portal to the production department we require your brand guidelines to make your portal as ‘on brand’ as possible.


Can I integrate the portal with an existing system?

Over the years Locale has integrated with many of the leading building management and financial software systems. We have designed our platform to  integrate with a variety of systems.


Can I use the portal on my phone or tablet?

Absolutely! Our cloud-based portals are fully responsive for any electronic device. You can use our portals at anytime and anywhere, providing you have internet access.


How long does the process take?

We have a set process which starts with a meeting and is followed by scoping to really understand what you need. After this, we have two to three  production meetings before we are in a position to launch the beta portal. This can take anything between six and 12 weeks depending on the complexity of the scheme and the time it takes to gather all the content.


Once I've got my portal up and running, can I make any changes?

Of course! As your building grows your portal can too. Any content changes, such as: adding new pages, changing the colour of a banner, deactivating a module or adding a new user is included in your monthly support from our in-house Oxford-based team.


Is there any aftercare? Will you support me?

Yes – on many levels.

We have a dedicated client services department who monitor each portal after they are taken live. Our Oxford-based support team are on hand between the hours of 9am to 5:30pm each week day to assist with queries you may have. We use the globally-recognised support software, Zendesk, and respond within 4 hours. The support team are often in the top five percent of responses worldwide.


Is it just another ‘box’ package?

Absolutely not! Our portals are individual and customised to your site or development. Unless you have a portfolio scheme, all of our portals are completely unique and based on your individual requirements.


How is it priced?

Locale will price each portal subject to the quantity of apartments or commercial units, the complexity of your requirements, the length of the agreement and whether it is a one off scheme or portfolio. There will normally be a set up fee and then an annual maintenance or license fee.


Who else uses Locale?

Since 2005,  we have built and maintained relationships with some of the world’s most prestigious property brands and iconic developments in Europe. The Shard, CBRE, Savills and Harrods are just a few of the names we work with.


How long have you been creating portals for?

Our Founder and Managing Director, Guy Windsor-Lewis, created the first portal in 2005 for a business park in Manchester. Since then we have had some fantastic opportunities working with the biggest and best names in property.


Where are you based?

Our head office is in Oxford’s bustling city centre however we do have an office in London.


How does Locale regulate internal processes?

Just recently we earned our ISO 9001:2008 certificate. This means we actively advertise our commitment to quality, traceability and continual improvement.