The Shard

Project Overview

“Collaborating with Locale has helped us streamline our operational processes, creating a virtual community space for the occupiers of our vertical city.”

The Shard is a truly mixed use development – a ‘vertical city’ offering over 30 acres of prime London space occupied by a hotel, three restaurants, retail, office, residential apartments and a public viewing gallery. The management challenge is an immense undertaking with hundreds of staff, security, front desk reception staff and management teams. From the management of loading bays to the smooth induction of new staff and contractors into the building and the daily traffic of thousands of tenants and visitors, the building management tasks are huge… and constant.

The team at The Shard rely on the portal, and had this to say: “My Vertical City (our Locale portal) is an integral part of the day-to-day running of The Shard, it is our platform of communication, hosting a range of building services and member benefits. Collaborating with Locale has helped us streamline our operational processes, creating a virtual community space for the occupiers of our vertical city.”

The My Vertical City portal is the pinnacle of our achievements, delivering a vast breadth of functionality, building processes and resources to over 25 different user groups associated with the management , servicing and occupancy of this unique building.

The portal is used by in excess of 2,000 users on a daily basis accessing over 25 separate modules on a 24/7 basis – My Vertical City is the epitome of building portals and unsurpassed by any other comparable system.

Project Details

Client REM (UK) Ltd
Date 2015

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