Digital concierge software for modern buildings

Reduce front-of-house administration, improve occupier experience and give residents a single place to access building services, communications and support.

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Locale helps residential and commercial property teams deliver a more connected building experience through one digital concierge platform.

Digital concierge software gives residents, occupiers and visitors a single place to access building services, information and support.

Instead of relying on emails, phone calls and manual processes, building teams can manage communication, requests, bookings and day-to-day interactions through one connected platform.

For residents and occupiers, it provides a more convenient experience. For property teams, it helps reduce administration and creates greater visibility across building operations.

Locale's digital concierge software gives visitors a single place to access building services.

Reduce front-of-house administration

Give residents and occupiers a single place to access services, submit requests and find building information without relying on emails or phone calls.

Improve the occupier experience

Provide a more responsive experience with self-service access to bookings, visitor registration, updates and support.

Bring building services together

Manage communication, amenities, visitors and day-to-day requests through one connected platform.

Locale helps you reduce and manage repetitive resident enquiries

Too many repetitive resident enquiries

Give residents quick access to information, services and requests without relying on staff intervention.

Fragmented building communication

Keep occupiers informed through one central communication channel.

Locale helps you reduce administrative workload

Manual visitor and service processes

Reduce administrative workload through digital workflows and self-service tools.

Disconnected resident experiences

Bring services, information and community engagement together in one place.

Reduce repetitive front-of-house administration

Give residents and occupiers a self-service way to access information, submit requests and stay informed.

Improve resident and occupier experience

Provide a single destination for building updates, services, events and important information.

Support more efficient building operations

Connect concierge activities with wider building management workflows through the Locale platform.

Build stronger building communities

Encourage engagement through announcements, events, surveys and resident communications.

Whether you’re supporting residents in a residential development or occupiers in a commercial building, a digital concierge provides a central place to access services, information and support. Locale helps property teams streamline day-to-day operations while delivering a more connected experience for the people who use their buildings.

Residential buildings

Give residents a single place to access services, stay informed and engage with their building. From everyday communications to amenity bookings and visitor access, a digital concierge can help simplify the resident experience while reducing administrative work for building teams.

Building updates
Service requests
Amenity bookings
Parcel notifications
Community communications
Visitor access processes

How we support residential buildings

Commercial properties

Help occupiers access the information and services they need while giving property and front-of-house teams a more efficient way to manage building communications, visitors and workplace amenities. Keep everyone connected through a single platform designed for modern commercial buildings.

Building communications
Visitor management
Workplace information
Shared amenity access
Events and engagement
Front-of-house services

How we support commercial properties

What is digital concierge software?

Digital concierge software provides residents, occupiers and visitors with a central place to access building services, information and support. It helps property teams manage communications, service requests, visitor access and other day-to-day interactions through a single platform.

How does a digital concierge differ from a resident app?

A resident app typically focuses on communication and resident engagement. A digital concierge often supports a broader range of operational services, including visitor registration, service requests, bookings, building information and front-of-house processes. Locale combines resident engagement and concierge functionality within one connected platform.

Is Locale suitable for residential buildings?

Yes. Locale is used across a range of residential properties, helping residents access services, receive building updates, book amenities, register visitors and stay connected with their community through a single app.

Is Locale suitable for commercial properties?

Yes. Commercial property teams can use Locale to support occupier communications, visitor management, workplace services, events and shared amenities while providing a more streamlined front-of-house experience.

Can residents submit service requests?

Yes. Residents can submit service requests directly through the platform, helping property teams manage enquiries more efficiently while keeping residents informed throughout the process.

Does Locale support visitor management?

Yes. Visitors can be pre-registered before arrival, helping front-of-house teams manage access more efficiently and creating a smoother experience for both visitors and occupiers. Find out more about visitor management

Can it integrate with wider building operations?

Locale’s digital concierge is part of a wider building operations platform. Depending on your requirements, it can work alongside visitor management, amenity booking, parcel management, communications and other operational workflows.

Can it replace manual concierge processes?

Many routine processes can be digitised through the platform, helping reduce administrative workloads and improve service delivery. While some buildings will continue to benefit from on-site concierge teams, a digital concierge can help automate repetitive tasks and make services more accessible outside staffed hours.

Digital concierge software for modern buildings

A digital concierge for residential and commercial properties

A digital concierge for modern buildings