The team at 8 Casson Square needed a centralised system that could tackle a plethora of admin tasks required to deliver premium resident experiences in this Tier 1 building located in Central London. With many everyday operations being performed manually or with outdated platforms, far too much time, budget and resource had to be dedicated to navigating through inefficient processes.

Working closely with the building team and key stakeholders, Locale devised a custom platform that could tackle a variety of problem areas:

• Easy to manage amenity bookings process which residents could also use anytime of day
• Accessible digital forms for capturing pet consent, PEEP and resident details
• Efficient parcels and delivery processing, collection and organisation
• Improved key management for increased security
• Better document storage, such as apartment details, rules and policies, safety information and more
• Announcements via push notifications for instant communication to residents on key building information and activity
• Modules and services available via our portal and app

Locale and 8 Casson Square have been working together for nearly two years, establishing a reliable long term partnership. As a result:

• Average of 1,000 parcels every month have been accurately logged, tracked and collected on time by resident
• Announcements are posted every week for regular resident communication
• Over 350 registered users of the platform and app
• More than 277 keys are registered and over 3,700 key activities have been logged since using Locale

We are always looking for ways to optimise our solution for the needs of the 8 Casson Square team and will continue to work on making this an attractive, engaging place for residents to occupy.