The team at 99 Kensington High Street were looking for a solution that could centralise all building communication to its tenants and simplify its essential building management processes to reduce admin load.

After a thorough consultation with the team to identity their biggest pressure points, we created a custom portal that included:

• Easy access to forms to request access passes and work permits
• Organised loading bay and service yard bookings
• Efficient visitor management system
• Accessible document storage for important building information
• Streamlined helpdesk to manage maintenance tickets
• Instant announcements sent via push notifications to tenants with important updates

Locale started working with 99 Kensington High Street at the beginning of 2025 and have since transformed their everyday operations to be less admin-heavy and more focused on helping their tenants and visitors.

Gemma Fearnley, General Manager at 99 Kensington High Street, commented: “Using Locale has enabled us to become a far more efficient team where we can warmly welcome any guests, and our maintenance teams can get their jobs done without skipping a beat. Plus, by having all our information in one place, our tenants have become more self-reliant and can find the important information they need with greater ease. Thank you to Locale for all your help so far.”