London Dock

1 Challenge

London Dock needed a single, centralised platform that could handle essential management processes and give its residents an easy way to engage with both the building and local community.

2 Solution

After meeting with the building team and discussing their range of priority areas, we created a custom portal that consisted of:

  • Bookable fire door inspections for residents
  • Organised loading bay and ping pong table bookings
  • Efficient key management
  • Fast parcel and delivery processing
  • Clear and concise duty handover notes
  • Streamlined helpdesk for managing maintenance tickets
  • Digitised disclaimers, forms and digital signatures for operating its cinema
  • Organised terms and conditions for the use of the spa

In addition, to create a modern, interactive portal and app for residents to use, we also included:

  • Community groups for residents to join
  • Easy announcements with important building updates sent via push notifications
  • Local offers and promotions in the neighbouring area
  • Content pages for extra info, such as building staff bios and rules and regulations

3 Success

Since implementing Locale, the London Dock team have been able to successfully deliver a modern, tech-first approach to managing their everyday processes and set a professional impression to all its residents. By giving residents a warm welcome via the portal and keeping them informed throughout their stay, the team are able to boost retention and operate seamlessly at the same time.

Take a look at how the London Dock team use Locale to quickly and efficiently manage their parcels and deliveries below:

 
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