Junior Product Operations Consultant

Working with a close-knit team of developers and product specialists, you will contribute energy, positivity, and owning a testing and application support function that delivers direction on time and in line with the product roadmap, as well as supporting the operational deliverables of the Product Owner.

IDEAL CANDIDATE

With a positive outlook to work and the future of our business offering, you identify with Locale’s values and commit to behaviours that support and strengthen our brand, our products, and our people.

This dynamic role seeks individuals with a zest for learning and growth, prioritising adaptability, curiosity, and organisational talent over technical background. Working with a close-knit team of developers and product specialists, you will contribute energy, positivity, and owing a testing and application support function that delivers direction on time and in line with the product roadmap, as well as supporting the operational deliverables of the Product Owner.

As employees of Locale, we

  • contribute to a positive sense of community by engaging fully and honestly with events across Locale and its tea
  • understand, support, and enact Locale’s values:
    • we build valuable and authentic relationships: we listen, we are supportive, and we are respectful; we collaborate, we are inclusive, and  we act with intent
    • we build trusting and strong relationships: we are truthful, dependable, and consistent
    • we are solution-oriented, purpose-driven, and outcome-focused
    • we value learning to better ourseoves, stay agile, and nurture innovation
  • treat each other, and each other’s time and commitments with professionalism, respect, and kindness
  • ensure we remain agile, curious, innovative, competent, and outspoken

ABOUT LOCALE

At Locale, we make every experience in a building or any community count – keeping it simple and seamless from start to finish, enabling our customers to focus on their business and stakeholder priorities.

Our services are:
 - Operational real estate: Optimising real estate operations with a centralized platform for unparalleled management excellence
- Bespoke content streaming: Dynamic content suitable for all hardware so improve occupier engagement.
- Creating communities: Using event, destination marketing, placemaking and social impact programmes to build communities.

Our longevity is sustained by our brand culture and core values, all centred on a people-driven approach. By prioritising the needs of our clients, and our relationships within the community, we have continually delivered a first-class experience for everyone in our journey to digitising the real estate industry.

Recent highlights

  • Finalist Property Week RESI Awards 2024
  • Twice shortlisted in the UK PropTech Awards 2023: Equality, Diversity & Inclusion Impact, and Rising Star for CPO Dan O’Gorman
  • Finalist at New on the Block Property Management Awards 2022
  • Shortlisted in the “Employer of the Year” category at EG Awards 2021
  • Year-on-year featured in the Business Cloud’s PropTech Top 50
  • Very well established, future proof and pioneering UK business
  • Dynamic and fast-moving environment, with plenty of growth opportunities

THE ROLE

Responsibility

Key behaviours

QA; product testing

·       Conduct Functional Testing: Perform comprehensive functional testing to validate software functionality according to requirements

·       Regression Testing: Execute regression tests to identify and prevent potential regressions in the software

·       Test Documentation: Create and maintain detailed test documentation, including test plans, test cases, and test reports

·       Defect Management: Report defects accurately, track them, and work closely with the development team to ensure timely resolution

·       Test Environment Management: Collaborate with the development team to set up and maintain suitable test environments

·       Test Planning: Participate in sprint planning and provide input on testing efforts for each user story

·       Participate in team scrum meetings, engaging proactively to champion QA considerations

Application support management

·       Application Support: Own the application support process, including issue triage, replication, internal/external comms, prioritisation, scheduling, and release management

·       Participate in team scrum meetings, engaging proactively to champion AS considerations

Product operations & team support

·       Assisting with release management, producing documentation and training materials, and running internal release and training sessions

·       Supporting the Product Owner in piloting upcoming releases with external stakeholders

Performance Management

 

 

·       Deliver to assigned targets, KPIs, and OKRs

·       Optimise team velocity through continuous QA

·       Ensure AS volume remains within set threshold

·       Ensure AS SLAs are met

·       Ensure AS average resolution time stays within agreed threshold

 

System proficiencies required - essential

  • Advanced computer literacy
  • Comfortable with tech, applications, systems
  • Teams

 System proficiencies required – training will be provided

  • Jira

Business proficiencies utilised – evidenced experience required

  • Time & task management
  • Relationship management
  • Communication skills
  • Problem-solving skills
  • Analytical abilities

Business proficiencies utilised – can be developed on the job

  • Strategic thinking
  • Presentation skills
  • Project management
  • Conflict resolution
  • Training delivery

If this sounds like you, please apply!

THE LOCALE PACKAGE

  • £22k salary
  • Hybrid role, flexible working, supportive environment
  • ‘Dress for your day’ in a relaxed open-plan office
  • In-house learning management system for professional and personal development
  • 25 days holiday (in addition to bank holidays), loyalty and award scheme for added days off
  • Private no-excess medical insurance
  • Employee Assistance and Wellbeing Programme
  • Salary sacrifice options around cycling, tech purchases
  • Enhanced maternity and paternity pay

APPLICATION

Applications will be considered on a rolling basis. Locale is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disabilities, religion/beliefs, sexual orientation, or age.

Please send your CV and a cover letter outlining your great fit with Locale by email to recruitment@locale.co.uk. We endeavour to respond within 2 weeks of receipt of applications by email in the first instance. When applying via an online job engine, please ensure you monitor any in-engine messaging function appropriately.

 

No canvassers or recruitment agencies please.