Locale’s in-house team kicked off discussions with the Marble Arch Place team to pinpoint the keys areas they wanted to tackle and to set KPIs to measure change and success over time. Once agreed, we created a custom-built platform comprised of:
- Document storage, to make information easier to find for occupiers
- Forms, to reduce information and requests being made over easily-lost emails
- Amenity bookings, to maximise facility use and make it easier to see availability
- Visitor management system, to create a frictionless visitor experience
- Parcel management, to keep track of every delivery with an accurate audit trail
- Groups, to encourage occupiers to come together
- Offers & promotions, engaging with local businesses and give occupiers regular benefits
Additionally, to improve the helpdesk management process, Locale integrated with Vantify, one of the UK’s leading specialists in compliance and risk management. With Vantify’s 24/7 service desk and industry-leading CAFM system, requests could be accurately tracked across multiple parties. Combined with Locale’s front-end interface, the building team could consistently manage communication between staff and also the occupiers impacted by a ticket raised.
