Digbeth

Digbeth is a huge commercial and mixed-use site based in Birmingham, spanning over 3 million sq ft of real estate. Communication was therefore a big challenge for the team to overcome, especially as there were many large scale operations that needed to be tracked at all times.

Digbeth partnered with Locale to create a custom digital platform that could streamline and manage all operations, such as:

• Parcel management
• Announcements to tenants
• Forms for permits and other permission requests
• Amenity and facility bookings

The team also needed a single system that was accessible in both a platform and app, for more efficient management across the huge site.

Since 2020, Locale has been working in close partnership with the Digbeth team, successfully introducing multiple operational efficiencies over the years.

Jo Salmon, Head of Estates at Oval Real Estate, said: “For an estate with a number of multi-occupancy buildings, communication has been a challenge. We needed a system that would separate the different needs of the occupiers such as permit requests, maintenance issues, and room bookings whilst remaining streamlined. The Locale app has given us the ability to communicate with our occupiers and the Digbeth community far more efficiently and effectively. Locale’s plethora of smart features has meant that it’s become a one-stop-shop for our staff and occupiers to access when needing to communicate with each other. If someone has an issue with the unit or a broken door, they can use Helpdesk to report any issue. If they need to organise a visitor, they can use the Visitor Management Module. If they need a meeting room or want to run an event, they can use the Booking module. All of these operations are achieved through the App. This has greatly improved our operations and strengthened Digbeth as a community as it’s a platform that everyone can access.”

To see Locale in action in the video below.