Royal Albert Dock

The main source of communication at The Colonnades was a basic WordPress site containing clunky outdated messaging, and engagement between residents and staff was in person or paper based. 

Emily Okukenu, a resident and director of CRL, was keen on software that could create efficient processes for the concierge team, who were still reliant on outdated paper-based processes such as written logs for deliveries and forms.

Emily commented: “After due diligence was done, it was decided that Locale was the best fit. To further inform our decision, myself and the Finance Director visited London Dock, another client of Locale and Premier Estates, to see the portal and app in action. Needless to say, we were impressed with what we saw, and I proposed we implement Locale at our next board meeting.”

To tackle the team's biggest challenges, Locale created a bespoke platform that comprised of:

• Effective, digital parcel management that could automate the paper-based process
• Real time communication between the building team and its residents
• Organised document management for offering more accessible information for residents to find, including fire action notices, contracts and training guides.

As Locale went live just before the UK’s first lockdown due to the COVID-19 pandemic, Emily was able to utilise the modules to support the residents through this difficult time. This included creating a page dedicated to COVID-19, with links to government guidelines, NHS advice, and useful contacts such as healthcare and pharmacies. 

Emily Okukenu, Director CRL commented: “Digitising processes and documents has resulted in streamlined management and communication, as residents now have access to important documents and forms that are relevant to their property and building. Allowing ease of access to these documents has been well received by residents and staff at The Colonnades. Furthermore, Locale is highly configurable, allowing us to maintain control over who has access to which documents.”