Through our consultation period, we devised a platform and app that could operate at scale and ensure the large team were able to work off a single system. This include modules such as:
- Visitor management system, logging nearly 5,000 visitors every month and 200 visitors a day
- Helpdesk solution, processing 350 tickets a month regarding maintenance, engineering and cleaning works
- Loading bay bookings, managing 930 bookings in a month for 24-hour operation
- Digital forms, with 70 submissions every month from the team
- Document storage, centralising important information about the building, aquarium and permits for work
- Announcements, promoting exciting events for tenants to engage with
- Arranging regular pop-up events with independent local businesses for positive community engagement
- Organising a charity initiative every quarter. Some include blood donation for the NHS, litter picking along the River Thames and Wrap It Up London which donates winter clothes to the homeless
Additionally, community growth was imperative for the 110 Bishopsgate team to deliver excellent customer satisfaction. Our service for this entails:
Digital content streaming is also included. This highly visual and modern way of displaying exciting updates on screens across the building is key to improving communication with tenants. To encourage app registrations, we now arrange annual digital activities across our platform and app, such as an Easter egg hunt or Halloween pumpkin hunt to win a special prize. Our in-house design team handles the creative process, often including QR codes on displays for easy event sign ups or even getting tenants to submit photos of their pets for a fun animated collage for Love Your Pet Day.
