R+ Reading

The R+ Reading team needed an effective platform to manage its high volume of visitors, enabling them to deliver an exceptional visitor experience. Plus, they required software that could handle a large number of helpdesk tickets and securely track their key activities. For tenant engagement, they were looking for new ways to retain existing clients and boost their communication levels.

Since 2021, Locale has been working with R+ Reading, introducing a range of operational efficiencies and ways to boost tenant engagement. This includes creating a custom platform and app that handles:

• Over 1,000 visitors every quarter with our visitor management system
• A safe and secure way to manage all key activity with 24/7 visibility
• A helpdesk system that manages around 150 tickets every quarter
• Announcement to inform tenants of building perks and important updates
• Offers and promotions, engaging with local businesses and giving tenants extra benefits
• Groups to create a greater sense of building community

Coming soon, we will be adding parking bookings to the team’s existing platform to replace the use of manual and confusing excel documents and a lengthy email booking process.

Plus, we will be running a fully custom branded launch event on-site to all office managers with a special Fortnum & Mason prize hamper to encourage app registrations and boost tenant engagement. This is just one way the Locale and R+ Reading team are continuing to work together with ongoing consultancy to improve tech adoption.