Putney Wharf streamlines operations and improves occupier communication with Locale

Putney Wharf Tower

  • Location: Putney, London
  • Square Footage: 140,000 sq ft
  • Locale Services: Operational real estate

1 The Challenge

The team at Putney Wharf needed one centralised platform to keep track of all operational tasks and requests across its 210 apartments and 15 commercial units. With no effective method of communication in place between the building team and the occupiers, Putney Wharf also needed a reliable strategy that could futureproof all direct communication.

2 The Solution

Locale implemented a tailored platform to streamline building operations and introduce greater efficiencies. These included, parcel and deliveries, key management, visitor management and document and building information. By using our announcements module, the team is able to send immediate updates, such as maintenance updates or reminders of important dates, and occupiers will receive a notification to stay up to date with all building activities.

3 The Success

Since Locale was deployed, the Putney Wharf team have already benefitted from gaining greater visibility on all activities. Managing each task among staff has become less complicated and up to 20 hours per week is saved in staff time which can now be dedicated towards helping the occupiers and residents.

"Since implementing Locale at the Putney Wharf development, we have seen great changes. Communication with our residents is far more streamlined and they get the updates about the building in an instant. With the Locale platform in place, the team here can now efficiently manage residents’ keys so there are fewer late key returns, and deliveries can be more easily monitored. We are pleased to see great progress so far and look forward to what the future holds by working with Locale." – Putney Wharf Development