Chelsea Riverview

1 Challenge

The R+ Reading team needed an effective platform to manage its high volume of visitors, enabling them to deliver an exceptional visitor experience. Plus, they required software that could handle a large number of helpdesk tickets and securely track their key activities. For tenant engagement, they were looking for new ways to retain existing clients and boost their communication levels.

2 Solution

Since 2021, Locale has been working with R+ Reading, introducing a range of operational efficiencies and ways to boost tenant engagement. This includes creating a custom platform and app that handles:

  • Over 1,000 visitors every quarter with our visitor management system
  • A safe and secure way to manage all key activity with 24/7 visibility
  • A helpdesk system that manages around 150 tickets every quarter
  • Announcement to inform tenants of building perks and important updates
  • Offers and promotions, engaging with local businesses and giving tenants extra benefits
  • Groups to create a greater sense of building community

Coming soon, we will be adding parking bookings to the team’s existing platform to replace the use of manual and confusing excel documents and a lengthy email booking process.

Plus, we will be running a fully custom branded launch event on-site to all office managers with a special Fortnum & Mason prize hamper to encourage app registrations and boost tenant engagement. This is just one way the Locale and R+ Reading team are continuing to work together with ongoing consultancy to improve tech adoption.

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