Clyde Square

Back in 2016, the Clyde Square team sought a solution that could handle its varied building operations while giving its residents a unified portal of information for their everyday enquiries. It was important that the team that a single open channel of communication could be established so residents knew who to contact and felt confident in how to reach out to their building team.

Through a series of consultative sessions with Clyde Square, we created a portal that provided:

• Helpdesk solution, for creating and tracking all maintenance tickets with less admin and greater clarity
• Parcel delivery module, to handle the residents’ large amount of parcels and deliveries made every day
• Key management, for a more secure method of handling keys and passes in and around the site
• Document storage, for easy access to key property information
• Forms, so contractors can require access during maintenance jobs for secure access
• Announcements, to boost communication between residents and the building team, and also establish trust that residents would be kept up to date at all times

Linda Dunne, Building Manager at Clyde Square, commented: “The Locale portal makes life easier for the development I work for. It’s great at helping pass information to all our residents, and has been particularly handy in an emergency. I’m able to send updates and images where necessary so overall it’s a brilliant tool!”